Refund Policy

At KweGo, we strive to provide a seamless peer-to-peer platform experience. Please read our refund policy carefully.

1. General Policy

All transactions conducted on KweGo are between users. KweGo does not control or hold the funds after a payment is made. As such, refunds are subject to the agreement between the users involved.

2. Refund Eligibility

A refund may be considered under the following circumstances:

A technical error occurs during a transaction (e.g., duplicate charges due to system malfunction).

The item or service purchased was misrepresented or not delivered, and the issue is reported promptly.

KweGo has made an error in processing a payment.

Refund requests must be submitted within 7 days of the transaction.

3. Requesting a Refund

To request a refund:

Contact our support team at support@kwego.com with:

Transaction ID

Date of transaction

Reason for the refund request

Any supporting documentation or screenshots

Our team will review the request and respond within 5 business days.

4. Processing Refunds

If a refund is approved, KweGo will initiate the refund process to the original payment method.

Refund timelines depend on your bank or payment provider and may take 3–10 business days.

5. Non-Refundable Transactions

Refunds will not be issued for:

Transactions completed successfully and as described between users.

Transactions where disputes arise due to personal disagreements between users.

Any fees charged by banks or payment providers.

6. Dispute Resolution

If a refund dispute cannot be resolved between the parties, KweGo may offer mediation assistance but is not liable for resolving financial disputes or guaranteeing refunds.

7. Changes to This Policy

KweGo reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting.